Job Title: Administrative Assistant (30 hours per week)
From its inception in 1936, the Ferndale Area Chamber of Commerce has been a stabilizing business-led civic and economic development entity, shaping and investing in the shared vision of a safe, prosperous and successful community. The sustainability of this vision depends on the vitality and activity of its members. The many benefits the Ferndale Area Chamber offers comprise a solid cornerstone upon which to build a bright, viable future.
The Administrative Assistant role is an important position that requires a combination of administrative, member relations and social media skills. The Ferndale Area Chamber is filled with members creating a vibrant, innovative community. An important member of the business community, the ideal candidate will be professional, upbeat and energetic, possess a love for Ferndale, and have a positive attitude with outstanding communication skills.
Responsibilities for this position include, but are not limited to, the following:
Member Relations
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Responsible for all aspects of membership enrollment, including fostering and maintaining membership services/relationships
- Assist in the organization of work events, occasionally attend evening Chamber events
- Answer, screen and forward calls with a courteous, professional manner
- Provide information, take detailed messages and schedule appointments
- Maintain reception area and office in a neat and organized condition
- Interact successfully with a variety of personality types
Administrative
- Collect information for the event calendar, keep calendar current by updating it on a regular basis
- Responsible for the collecting of payments and member information for the marquee
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Ability to handle unexpected situations in a calm and professional manner
- Distribute incoming mail and email to the appropriate parties
- Coordinate the flow of information, internally or with other organizations
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
- Organize and file important documents electronically and in hard copy form
- Prepare and distribute invoices to bill clients or pay account expenses
- Schedule appointments and maintain and update appointment calendars
- Assist the Executive Director and other staff with daily tasks
Social Media Engagement
- Ability to update posts, tweets and pins on Facebook, Twitter, Pinterest and Instagram
- Understand and participate in social media engagement via “Likes,” comments, re-tweets and so forth
- Utilize the Internet and social media sites when required to research information and engage with appropriate organizations
- Strong writing skills with an emphasis on correct grammar and punctuation
Qualifications
- Basic accounting skills
- Familiarity with the WordPress and Constant Contact a plus
- Adept at MS Office, including Publisher