The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
_Primary Duties and Responsibilities (details of the basic job functions):___
Under moderate guidance and supervision, research, write and edit standard internal communication documents, articles or emails for management and non-management audiences. Develop, publish and update content to the company intranet, external communication portals and other interactive media. Update and publish company policy and procedures as directed. Work with business lines and departments to ensure that all communications increase employee awareness and knowledge of products/services and company activities while adhering to established company communication standards. Conduct routine tasks and assignments as directed, obtain appropriate approvals and ensure cost-effective completion within specified deadlines.
Analyze possible solutions and standard procedures to solve a range of straightforward problems. Identify employee information/communication needs and make recommendations for improvement to communication methods, processes and procedures. Use sound judgement to escalate issues to senior staff.
May participate in communication project teams or assist with audio/visual equipment when necessary.
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_Additional Items to Post for Field Communications Unit Only:_
Technical writing focused on products/services and sales support for internal field audience and external partner agencies (Entrepreneurial Agencies, Independent Agencies). Ensuring communications are tailored to diverse roles and needs, through multiple channels. Prepares special and promotional collateral for various audiences and events, including sales recognition programs.
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Supervisory Responsibilities (briefly describe, if applicable, or indicate None):
None
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_Preferred Qualifications:_
Knowledge of:
business writing principles (writing sample will be required)
AP Style
proofreading
basic design principles
InDesign or other related graphic software
SharePoint functionality**
creating presentations and reports
property & casualty insurance
_Work Environment:_
Work in a temperature-controlled office environment. May be required to travel.
_Required Qualifications (these are the minimum requirements to qualify):_
Education (include minimum education and any licensing/certifications):
- Bachelor Degree in Journalism, English, Public Relations, Communications or a related field
Experience:
writing articles for publications
web and graphics design
writing, editing, proofreading and organizing content, and layout page design (web and print)
interviewing subject matter experts
creating instructional documents, help guides or job aids (technical writing)
Knowledge and Skills:
Knowledge of:
Associated Press style
Script writing techniques
current and emerging communication techniques (i.e., social media, blogging, video, mobile andinfographics)
Microsoft Office applications, Microsoft SharePoint, Adobe Creative Suite (e.g. Adobe Dreamweaver, InDesign, Illustrator,Fireworks and Photoshop)
Ability to:
write and edit stories and announcements
develop story ideas or content for various employee audiences
communicate effectively within a work environment
provide counsel to all levels of management on communication processes/issues
handle special assignments and confidential reports as requested
actively identify new learning opportunities
design graphics to accompany communications
demonstrate strong writing skills (a writing sample will be required at time of application)
work with outside vendors
The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!
Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Job: *Human Resources/Payroll
Organization: *Employee Communications
Title: Communication Specialist
Location: MI-Dearborn
Requisition ID: 18000185